Privacy Policy
Last updated: 8th June 2026
TicketLine.com.mt is operated by [SENSEMBED LTD], a company registered in Malta with registration number [C 43205] and registered address at [22 Jules Edge, Triq Il Qalb Imqaddsa, San Giljan].
This Privacy Policy explains how we collect, use, disclose and protect personal data when you use TicketLine.com.mt, purchase tickets, or otherwise interact with us.
1. Controller
For the purposes of applicable data protection law, including the General Data Protection Regulation (GDPR) and the Data Protection Act, [SENSEMBED LTD] is the controller of the personal data processed through TicketLine.com.mt, unless otherwise stated.
You may contact us about data protection matters at:
Email: tech@ticketline.com.mt
2. Personal Data We Collect
Depending on how you use TicketLine.com.mt, we may collect and process the following categories of personal data:
* name and surname;
* email address;
* contact number;
* ticket order details;
* event details;
* payment-related transaction information;
* IP address, browser information, device information and website usage data;
* communications you send to us.
We do not intentionally collect special categories of personal data through TicketLine.com.mt.
3. Purposes and Legal Bases
We process personal data for the following purposes:
a. Ticket purchase and order processing
We process your personal data to allow you to purchase tickets, receive booking confirmations, and access the services you requested.
Legal basis: performance of a contract or steps taken at your request before entering into a contract.
b. Payment processing
We use APCO Pay as our payment service provider. In order to process your payment, we need to share certain transaction-related data with APCO Pay. This may include your email address and other payment or transaction details necessary to complete the payment.
Legal basis: performance of a contract and our legitimate interest in securely processing payments.
c. Customer support and communications
We may use your contact details to respond to queries, provide support, and communicate with you about your booking.
Legal basis: performance of a contract and/or legitimate interests.
d. Legal, accounting and compliance obligations
We may process and retain certain records where required for tax, accounting, legal, regulatory, fraud prevention or dispute-resolution purposes.
Legal basis: compliance with legal obligations and/or legitimate interests.
e. Website security and fraud prevention
We may process technical data such as IP address, access logs and device information to maintain website security, detect misuse, prevent fraud and protect our systems.
Legal basis: legitimate interests.
f. Cookies and analytics
We may use cookies and similar technologies as described in our Cookies Policy. Strictly necessary cookies are used to operate the website. Non-essential cookies, such as analytics or marketing cookies, are used only where required consent has been obtained.
Legal basis: consent, where required, or legitimate interests for strictly necessary technical operations.
4. Sharing Personal Data with Third Parties
We may share personal data with third parties where necessary for the purposes described in this Privacy Policy, including:
* APCO Pay, for payment processing;
* event organisers, promoters or venues, where necessary to fulfil your ticket order or provide access to an event;
* hosting, IT, security and website service providers;
* email and communication service providers;
* professional advisers, including legal, accounting or audit advisers;
* public authorities, regulators, courts or law enforcement bodies where required by law or where necessary to protect our legal rights.
We do not sell your personal data.
Where third-party service providers process personal data on our behalf, we require them to process such data only in accordance with our instructions and applicable data protection law.
5. Payment Information
TicketLine.com.mt does not store full card numbers or card security codes. Payment card details are processed through our payment service provider, APCO Pay. We may receive and store limited payment-related information, such as transaction reference, payment status, amount, date, and masked card information where applicable.
6. Cookies
TicketLine.com.mt may use cookies and similar technologies. Cookies are small text files stored on your device.
We may use:
* strictly necessary cookies, which are required for the website and checkout process to function;
* preference cookies, where applicable;
* analytics cookies, where applicable and subject to consent;
* marketing or tracking cookies, where applicable and subject to consent.
7. Retention of Personal Data
We retain personal data only for as long as necessary for the purposes for which it was collected, including to fulfil ticket orders, provide customer support, comply with legal and accounting obligations, resolve disputes and protect our legal rights.
8. Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
9. Links to Other Websites
TicketLine.com.mt may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites. You should review the privacy policy of any third-party website you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Where changes are material, we may take additional steps to bring them to your attention.